Refund policy

If for any reason you are not satisfied with your order, you may return your product within 14 days of receiving it.

To be eligible for a return, the product must be unused, unaltered, and in its original packaging.

Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect, in which case we will cover the shipping costs.

Once we receive and inspect the product, your return will be approved and your payment refunded via the original payment method.

To start the return process, simply contact us at info@thestudiocloudnine.com, and we will guide you step by step.